Shipping Service
- Shipping Instructions: you can choose the appropriate shipping method when placing an order. Alafya mainly offers shipping methods including China Japan Packet, Fy Cargo, Transkat, Euro Courries, Mulykap, colis expat, UPS, Post NL, AEXPO, Classic Coach, Sun Compagny, Air Cargo One, DHL, and other shipping methods. You understand that different shipping methods may have different shipping costs with different delivery time. You can select the appropriate shipping method based on the Alafya Shipping Calculation.
- Shipping Cost Prepaid: when you place an order, Alafya will charge you the shipping cost. However, considering the difference in the estimated weight, the volume of the products, and other factors, the shipping cost on Alafya is only the estimated cost, which is for reference only, and the actual shipping cost shall prevail. If the actual shipping cost exceeds the prepaid cost due to the difference in weight and volume of the goods, Alafya shall have the right to charge the shipping cost difference from you.
- Remote Countries: for some packages shipping to remote countries and regions, you may not have the tracking information sometimes. Those remote countries only provide postal transport which is slow with a limited number of flights. So, most packages will be in transit waiting for the flight to the destination without any tracking information. If the buyer has not received the goods, please contact the local post office first. Tracking information that can be found on the third-party website cannot be further inquired or urged. If a dispute is opened, please refer to and read the refund policies, which will serve as an important reference for dispute resolution.
- Customs Clearance: customs clearance may be difficult and slow in certain remote countries including but not limited If a dispute is opened, please read and refer to the refund policy, which will serve as an important reference for dispute resolution.
- Shipping Track: you can track shipping information through the tracking website provided by Alafya or other third-party websites. For some remote countries, the shipping information cannot be tracked. Please timely contact the local post office for more information or our independants delivers suppliers.
- Price Change: Alafya will change shipping costs periodically or seasonally according to the third-party carriers’ prices. Once shipping cost is changed, you will be notified by email or system notification and can check the shipping cost on Alafya Shipping Calculation.
- Oversized Products: oversized product refers to the product whose volume weight is greater than the actual weight. You can calculate it on Alafya Shipping Calculation.
Shipping Cost Difference: due to the product characteristics, there may be a difference between the actual weight and the system weight after packing. If the product is oversized, Alafya has the right to charge the additional shipping cost according to the volume weight. You shall make up the shipping cost difference.
8. Reshipment: if the products are returned to the sender or carrier due to your own reasons (for example, wrong address, the recipient being away, failure to contact the recipient, etc.), Alafya will notify you in advance and has the right to ask you to pay for the reshipment costs when the carrier offers reshipment services. Otherwise, you will bear the loss.
9. Remote Fee: to ensure normal order fulfillment, Alafya has the right to charge additional remote fees when your packages are shipped to certain remote countries.
10. Alafya shall not be liable for any damage, loss, delay, or non-delivery of the packages due to the following reasons:
- Force Majeure: “Force Majeure” refers to the objective factors or accidents that are unpredictable, uncontrollable, or unavoidable, including but not limited to earthquake, fire, snow disaster, storm, heavy fog, and severe weather; strikes, terrorist incidents, traffic accidents, amendments to regulations and policies, acts, decisions or orders of the government or judicial authorities; violent crimes such as robbery, drive-by robbery, etc.
- Damage caused by the natural characteristic, inherent defects or reasonable wear and tear of the goods.
- Delays in receiving the goods or failure to deliver the goods due to the customer’s own reasons.
If the packages cannot be delivered due to the customer’s own reasons, such as the failure to contact the customer or the wrong receiving address, Alafya will provide free storage service in case free storage by the overseas carrier is available. You shall contact the Alafya agent to pick up the goods in time, and you shall bear the additional costs arising therefrom. If the packages cannot be delivered after the free storage period, Alafya has the right to dispose of the package, and your payment will not be refunded.
PROHIBITED PRODUCTS
- Weapons
- Houses
- A strong poison or narcotic (drug)
- Metal filling hydraulic articles
- Perfumes, fragrances, nail polish, essential oils and alcohol-based articles
- Corrosive articles, radioactive elements or radioactive materials, biochemical products
- Automobile, motorcycle, bicycle accessories and accessories
- Pharmaceuticals (non-health care products) Prescription drugs, narcotics, etc
- Tea, vitamin energy drinks, yogurt, fruit juice, sports drinks, other beverages
- Alcohol,
- Animal and plant related articles
- Large appliances,
- Securities, national currency, counterfeit currency, any confidential state information,
- Military products, military equipment,
- Semi-finished products to be processed, including eggs, meat, viscera, dairy processed food, all kinds of meat paste,
PROHIBITED SERVICES
Adult Services and Pornography – Alafya world does not allow any exchange of adult or pornographic materials and services.
Intellectual Property Claims – Alafya world will respond to clear and complete notices of alleged copyright or trademark infringement and/or violation of third party terms of service.
Fraud / Illegal Use – You may not use Alafya world for illegal purposes or to conduct illegal activities.